The identification and specification of digital opportunities to increase brand awareness and operational efficiency About the client The Butterfly Foundation (TBF) represents and provides support people affected by eating disorders …
Member and employer engagement strategy About the client Club Plus Super (CPS) is an industry super fund that focuses on the clubs industry. Clubs employees are typically very transient in …
Audience segmentation and data strategy About the client Century Venues operates, programs and books live entertainment across multiple venues including Enmore Theatre, Metre Theatre, Factory Theatre, The Concourse Chatswood, Manning …
Digital Strategy Business Requirement HMCA required a unified digital strategy across the entire business, covering the full customer lifecycle (awareness through conversion, service retention and repurchase). Hyundai had a vast …
Website and customer service portal requirements and design About the client Jacana Energy is the NT’s largest electricity retailer, providing electricity retail services for residential, small and large commercial customers …
Customer journey and process mapping and service design to support Zurich brand and product acquisitions About the client Zurich Financial Services is one of Australia’s largest insurance underwriters. Zurich has …
Business and communications strategy, CRM requirements and specifications About the client The Mother’s Day Classic is an annual fun run and walk raising funds and awareness for breast cancer research. …
Technology platform reviews and recommendations About the client Commonwealth Bank Health Society was created to ensure that CBA employees had access to affordable private health care. Since then, they’ve grown …
Digital channel strategy and ecommerce site requirements, specifications and in-house customer journey training About the client The iconic Tasmanian boot brand, Blundstone was growing rapidly in the US market and …
