Customer-centric digital solutions that align business objectives with the needs and behaviours of customers and users.

“Zuni’s supported strategy approach was perfect the perfect blend of strategic support combined with cost effective use of in-house resource. The process allowed us to ensure that our strategy was developed on a foundation of research and customer insight, and helped provide clarity about who our myriad audiences are, and what role digital channels play in our interaction with them. It also ensured we built consensus across the business, talking into account the wide range of diverse needs of the various different operating divisions.  The strategy has been embraced by senior leadership at TasPorts, and we’re excited about getting board approval to start implementation. The team at Zuni have been great to work with, ensuring the project evolved as needed to suit our requirements and provided great input and expertise all the way through the process.”

"We had the highest member satisfaction scores and NPS in our history yet more and more of our members were leaving us. Zuni dissected our data and also delved into the minds of  our people to shine a new light on the problem we were actually solving for. This strong research-based approach gave our member and employer engagement a laser focus through a great implementation plan and actionable programs. It also enabled far better organisational strategic planning towards realising our vision for our members. I would be very happy to recommend them to any business needing a member-insights led strategy that will deliver better business outcomes."  

“Collaboration with Zuni to develop our digital strategy has enabled our organization to not only produce the most relevant solution moving forward but to also fully understand the strategy development process and consequently upskill key internal staff members. We now have a commonly understood strategy and set of goals and objectives that we all understand at both a business and a tactical level. The audience definitions and user journeys we created have given us valuable insights into our stakeholders. These insights have resulted in much more targeted and effective communications resulting in better business outcomes”    

“Having seen Zuni present at the Adobe Conference around the same time as we were reviewing ways of developing customer journeys for our advisers, we decided to get them to assist us in the project. Their collaborative workshop approach as well as their experience in breaking down a large undefined task into clear and defined next steps helped us rapidly progress the project and allowed us to deliver great visual journey maps that still met the tight timelines of the merger project. We have had extremely positive internal feedback on both the process and the final maps and they are being used by a number of different departments to enhance customer understanding and develop a customer centric culture within the business.  Zuni’s mix of strategic understanding, project flexibility and high level of attention to detail has produced great outcomes, and we’re looking forward to working with them on the next stage of creating digital transformation solutions to some of the challenges identified in the journeys.“