{"id":1521,"date":"2024-03-15T15:45:28","date_gmt":"2024-03-15T04:45:28","guid":{"rendered":"https:\/\/zuni.com.au\/?page_id=1521"},"modified":"2024-03-22T16:49:39","modified_gmt":"2024-03-22T05:49:39","slug":"customer-journey-mapping","status":"publish","type":"page","link":"https:\/\/zuni.com.au\/customer-journey-mapping\/","title":{"rendered":"Customer Journey Mapping"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1521\" class=\"elementor elementor-1521\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-292bbaf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"292bbaf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-390f4a6\" data-id=\"390f4a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ccabd72 elementor-widget elementor-widget-heading\" data-id=\"ccabd72\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\"><section data-id=\"6ded331\" data-element_type=\"section\" style=\"flex-basis: var(--flex-basis); flex-grow: var(--flex-grow); flex-shrink: var(--flex-shrink); order: var(--order); align-self: var(--align-self); --swiper-theme-color: #000; --swiper-navigation-size: 44px; --swiper-pagination-bullet-size: 6px; --swiper-pagination-bullet-horizontal-gap: 6px; --widgets-spacing: 20px 20px; width: 1176px;\"><div style=\"\"><div data-id=\"a018a8a\" data-element_type=\"column\" style=\"flex-basis: var(--flex-basis); flex-grow: var(--flex-grow); flex-shrink: var(--flex-shrink); order: var(--order); align-self: var(--align-self); --swiper-theme-color: #000; --swiper-navigation-size: 44px; --swiper-pagination-bullet-size: 6px; --swiper-pagination-bullet-horizontal-gap: 6px; --widgets-spacing: 20px 20px; width: 1176px;\"><div style=\"width: 1176px;\"><div data-id=\"f520901\" data-element_type=\"widget\" data-widget_type=\"heading.default\" style=\"flex-basis: var(--flex-basis); flex-grow: var(--flex-grow); flex-shrink: var(--flex-shrink); order: var(--order); align-self: var(--align-self); flex-direction: var(--flex-direction); flex-wrap: var(--flex-wrap); justify-content: var(--justify-content); align-items: var(--align-items); align-content: var(--align-content); gap: var(--gap); --swiper-theme-color: #000; --swiper-navigation-size: 44px; --swiper-pagination-bullet-size: 6px; --swiper-pagination-bullet-horizontal-gap: 6px; --widgets-spacing: 20px 20px; width: 1156px; text-align: center;\"><div style=\"transition: background .3s,border .3s,border-radius .3s,box-shadow .3s,transform var(--e-transform-transition-duration,.4s);\"><h2 style=\"\"><font color=\"#262f3c\"><span style=\"font-size: 38px; font-weight: 400; white-space-collapse: collapse;\">CUSTOMER JOURNEY MAPPING<\/span><\/font><span style=\"color: var( --e-global-color-primary ); font-family: Muli; font-size: 2rem; font-weight: var( --e-global-typography-primary-font-weight ); white-space-collapse: preserve;\"><\/span><font color=\"#262f3c\" face=\"Open Sans, sans-serif\"><span style=\"font-size: 38px; font-weight: 400; white-space-collapse: collapse;\"><br><\/span><\/font><\/h2><\/div><\/div><\/div><\/div><\/div><\/section><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-327baf2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"327baf2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5116fef\" data-id=\"5116fef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4e7aac elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"b4e7aac\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"77\" height=\"77\" src=\"https:\/\/zuni.com.au\/wp-content\/uploads\/2021\/12\/icon-4.png\" class=\"attachment-large size-large wp-image-87\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8863a35\" data-id=\"8863a35\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-588cc472 elementor-widget elementor-widget-text-editor\" data-id=\"588cc472\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<figure><span style=\"color: #333333; font-family: 'Open Sans', sans-serif; font-size: 1.25rem;\"><b>Customer Journey Mapping is&#8230;<\/b><\/span><\/figure><div><p>Using customer journey mapping techniques to identify customer pain points and business opportunities throughout customers\u2019 lifecycles.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12410bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12410bc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aef1b71\" data-id=\"aef1b71\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c1463c elementor-widget elementor-widget-text-editor\" data-id=\"4c1463c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Zuni specialises in using customer journey maps, validated through customer research, to help companies create customer centric strategies that achieve their business objectives. We then work with our clients to determine the best implementation approach, and support them as they implement the strategy. We are customer-journey-map evangelicals.\u00a0<\/p><p>We use the deep insights that sit inside the business, and validate them with customer and voice of the consumer research, to create journey maps that form the basis of customer centric strategies that meet both the needs of the business and the customer.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fe8d918 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fe8d918\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a31d84b\" data-id=\"a31d84b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e353575 elementor-widget elementor-widget-heading\" data-id=\"e353575\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><section data-id=\"6ded331\" data-element_type=\"section\" style=\"flex-basis: var(--flex-basis); flex-grow: var(--flex-grow); flex-shrink: var(--flex-shrink); order: var(--order); align-self: var(--align-self); --swiper-theme-color: #000; --swiper-navigation-size: 44px; --swiper-pagination-bullet-size: 6px; --swiper-pagination-bullet-horizontal-gap: 6px; --widgets-spacing: 20px 20px; width: 1176px;\"><div style=\"\"><div data-id=\"a018a8a\" data-element_type=\"column\" style=\"flex-basis: var(--flex-basis); flex-grow: var(--flex-grow); flex-shrink: var(--flex-shrink); order: var(--order); align-self: var(--align-self); --swiper-theme-color: #000; --swiper-navigation-size: 44px; --swiper-pagination-bullet-size: 6px; --swiper-pagination-bullet-horizontal-gap: 6px; --widgets-spacing: 20px 20px; width: 1176px;\"><div style=\"width: 1176px;\"><div data-id=\"f520901\" data-element_type=\"widget\" data-widget_type=\"heading.default\" style=\"flex-basis: var(--flex-basis); flex-grow: var(--flex-grow); flex-shrink: var(--flex-shrink); order: var(--order); align-self: var(--align-self); flex-direction: var(--flex-direction); flex-wrap: var(--flex-wrap); justify-content: var(--justify-content); align-items: var(--align-items); align-content: var(--align-content); gap: var(--gap); --swiper-theme-color: #000; --swiper-navigation-size: 44px; --swiper-pagination-bullet-size: 6px; --swiper-pagination-bullet-horizontal-gap: 6px; --widgets-spacing: 20px 20px; width: 1156px; text-align: center;\"><div style=\"transition: background .3s,border .3s,border-radius .3s,box-shadow .3s,transform var(--e-transform-transition-duration,.4s);\"><h2 style=\"\"><font color=\"#262f3c\"><span style=\"font-size: 38px; font-weight: 400; white-space-collapse: collapse;\">OUR PROCESS<\/span><\/font><span style=\"color: var( --e-global-color-primary ); font-family: Muli; font-size: 2rem; font-weight: var( --e-global-typography-primary-font-weight );\"><\/span><br><\/h2><\/div><\/div><\/div><\/div><\/div><\/section><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ea523b elementor-widget elementor-widget-image\" data-id=\"1ea523b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1600\" height=\"610\" src=\"https:\/\/zuni.com.au\/wp-content\/uploads\/2024\/03\/Customer-Journey-Project-Flow.jpeg\" class=\"attachment-full size-full wp-image-1522\" alt=\"\" srcset=\"https:\/\/zuni.com.au\/wp-content\/uploads\/2024\/03\/Customer-Journey-Project-Flow.jpeg 1600w, https:\/\/zuni.com.au\/wp-content\/uploads\/2024\/03\/Customer-Journey-Project-Flow-300x114.jpeg 300w, https:\/\/zuni.com.au\/wp-content\/uploads\/2024\/03\/Customer-Journey-Project-Flow-1024x390.jpeg 1024w, https:\/\/zuni.com.au\/wp-content\/uploads\/2024\/03\/Customer-Journey-Project-Flow-768x293.jpeg 768w, https:\/\/zuni.com.au\/wp-content\/uploads\/2024\/03\/Customer-Journey-Project-Flow-1536x586.jpeg 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f1b491a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f1b491a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2676b1a\" data-id=\"2676b1a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-304a0de elementor-widget elementor-widget-spacer\" data-id=\"304a0de\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0c0d9e elementor-widget elementor-widget-text-editor\" data-id=\"c0c0d9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-size: 20px;\"><i><a href=\"https:\/\/zuni.com.au\/bloblogg\/what-is-customer-journey-mapping\/\">Read more about customer journey mapping here<\/a><\/i><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45fa2b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45fa2b2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67a548a\" data-id=\"67a548a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-213209c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"213209c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1049886\" data-id=\"1049886\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e23f5a1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"e23f5a1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/zuni.com.au\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CUSTOMER JOURNEY MAPPING Customer Journey Mapping is&#8230; Using customer journey mapping techniques to identify customer pain points and business opportunities throughout customers\u2019 lifecycles. Zuni specialises in using customer journey maps, &#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/zuni.com.au\/wp-json\/wp\/v2\/pages\/1521"}],"collection":[{"href":"https:\/\/zuni.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zuni.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zuni.com.au\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/zuni.com.au\/wp-json\/wp\/v2\/comments?post=1521"}],"version-history":[{"count":13,"href":"https:\/\/zuni.com.au\/wp-json\/wp\/v2\/pages\/1521\/revisions"}],"predecessor-version":[{"id":1653,"href":"https:\/\/zuni.com.au\/wp-json\/wp\/v2\/pages\/1521\/revisions\/1653"}],"wp:attachment":[{"href":"https:\/\/zuni.com.au\/wp-json\/wp\/v2\/media?parent=1521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}