UX Solution Design

UX Solution Design is…

Information architecture design including sitemaps, wireframes, prototype design, card sorting and user testing

Customer experience (CX) and user experience (UX) solution design involves the design of how customers with interact with your website, mobile application, email, social media and offline assets to drive conversions and maintain relationships with your brand. UX design typically involves just the digital channels where CX involves all on and off line channels and interactions. Solution designs include the following outputs:

Information architecture (IA) to show how content and functionality is displayed for users

Sitemaps for website and mobile channels

Wireframes for the design layouts for site pages

User flows that show how customers interact within and between channels to convert

Prototypes and prototype testing to ensure that the solution designs will work when built

Service design to show how customers are supported across channel