Engage More With Your Customers

engage-more-with-your-customers

 

In today’s digital environment engagement with your customers is critical.  Your return on investment from digital will be maximised if you ensure your digital channels are customer centric and focused on optimal customer engagement. These are some of the key areas Zuni would focus on to assist your business in this area:

 

 

Understand what content your current customers like and dislike and optimise their engagement 

Which channels and content deliver the best business value 

Create a clear content framework and manage your digital channels to deliver outcomes 

Turn social engagement into sales by optimising your use of social channels

Analyse digital activity and optimise different channels against differing business outcomes 

Case Study

The Shepherd Centre: Website Specifications

Since 1970, The Shepherd Centre has been changing the face of services for children’s hearing loss in Sydney and wider NSW, as well as the ACT; providing children with hearing loss with the tools they need to learn to listen and speak. Our Early Intervention program is world-renowned for its results – more than 90 per cent of children with hearing loss who graduate from our program attend school with listening and language skills on par with those of their hearing peers.

TSC’s current website was deemed to be overly large with much repetition of content and not particularly focused to their target markets – families and hearing impaired children, health care professionals and financial donors

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The Northern Sydney Institute: The Northern Sydney Institute’s Content Strategy

The Northern Sydney Institute, part of TAFE NSW, is one of Australia’s leading providers of vocational training and tertiary education. They offer an extensive range of TAFE courses, higher education degrees, university pathway programs and short courses to suit all walks of life.

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