Sylvia Kim

“Having seen Zuni present at the Adobe Conference around the same time as we were reviewing ways of developing customer journeys for our advisers, we decided to get them to assist us in the project. Their collaborative workshop approach as well as their experience in breaking down a large undefined task into clear and defined next steps helped us rapidly progress the project and allowed us to deliver great visual journey maps that still met the tight timelines of the merger project. We have had extremely positive internal feedback on both the process and the final maps and they are being used by a number of different departments to enhance customer understanding and develop a customer centric culture within the business.  Zuni’s mix of strategic understanding, project flexibility and high level of attention to detail has produced great outcomes, and we’re looking forward to working with them on the next stage of creating digital transformation solutions to some of the challenges identified in the journeys.“