Asthma Australia
FACILITATION OF QUANTITATIVE AND QUALITATIVE RESEARCH TO OPTIMIZE CUSTOMER JOURNEY About the client Asthma Australia seeks to assist children and their carers in engaging in their asthma care …
The Butterfly Foundation
The identification and specification of digital opportunities to increase brand awareness and operational efficiency About the client The Butterfly Foundation (TBF) represents and provides support people affected by eating disorders …
Club Plus Super
Member and employer engagement strategy About the client Club Plus Super (CPS) is an industry super fund that focuses on the clubs industry. Clubs employees are typically very transient in …
Century Venues
Audience segmentation and data strategy About the client Century Venues operates, programs and books live entertainment across multiple venues including Enmore Theatre, Metre Theatre, Factory Theatre, The Concourse Chatswood, Manning …
Hyundai
Digital Strategy Business Requirement HMCA required a unified digital strategy across the entire business, covering the full customer lifecycle (awareness through conversion, service retention and repurchase). Hyundai had a vast …
Jacana Energy
Website and customer service portal requirements and design About the client Jacana Energy is the NT’s largest electricity retailer, providing electricity retail services for residential, small and large commercial customers …
Zurich Financial Services
Customer journey and process mapping and service design to support Zurich brand and product acquisitions About the client Zurich Financial Services is one of Australia’s largest insurance underwriters. Zurich has …
Mother’s Day Classic
Business and communications strategy, CRM requirements and specifications About the client The Mother’s Day Classic is an annual fun run and walk raising funds and awareness for breast cancer research. …
CBHS
Technology platform reviews and recommendations About the client Commonwealth Bank Health Society was created to ensure that CBA employees had access to affordable private health care. Since then, they’ve grown …
Blundstone
Digital channel strategy and ecommerce site requirements, specifications and in-house customer journey training About the client The iconic Tasmanian boot brand, Blundstone was growing rapidly in the US market and …